These are the terms and conditions.

1)Return of  goods/Refund policy: 

The buyer must contact the company for authorisation to return faulty goods.Unwanted goods must be returned within 7 days of delivery.They must be unused,in perfect condition and in the origional packaging. Any goods returned to the company without prior authorisation will be rejected and returned to the buyer at their cost.

In case of of cancellation,if the goods have already been dispatched and the goods are not faulty then the return delivery will costs will be bourn by the Buyer.However if the goods are faulty the return delivery costs will be bourn by Bartletts

2)Delivery: With the exception of the Scottish Highlands the prices shown on this website include direct delivery to a ground floor site. Delivery can be made to any UK mainland delivery address .A surcharge may apply for deliveries to Scotland

If the Company is unable to effect delivery on arrival at the buyer's premises for any reason whatsoever,an additional charge for any return or subsequent visit may be made.

3)Payment:

 For all on line sales payment is to be made at time of order.

All payments due to us are to be made strictly in accordance with the agreed terms of payment and in the currency stated in the contract.The time of payment shall be of the essence of the contract and interest will be added to any amount unpaid at the rate of 2% per month from the date the payment should have been made.

4)Warranty: Our liability in respect of any default in or failure of the goods supplied or for any loss,injury or damage attributal thereto shall be limited to our replacing or repairing any parts which are or become faulty by reason only of the use of defective materials or defective workmanship on the part of our manufacturer's within a period of 12 calendar months from the date of delivery.

a)You have notified us in writing of the faults within that period with full particulars thereof and:

b)We are given full opportunity to inspect the faulty parts either at our place of business or at your premises and:

c)No alterations or repairs have been made without our express written authority.

d)The name or serial number plates have not been removed.

All implied warranties and conditions as to quality or fitness for any purpose of the goods are hereby expressly excluded.

We shall not be responsible for partial or total loss of goods placed or stored in our products or goods.

The warranty does not extend to any glass,door seals,lamps and consumables supplied by the company as part of the goods or otherwise. 

All implied warranties and conditions as to quality or fitness for any damage incurred to our goods as a result of their being misused or operated under conditions for which they were not intended are hereby expressly excluded.